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Get Help With Returns, Exchanges, Order Status.

Write us. (We write back).

It's our mission to improve your everyday — so if you're not happy with our service, we won't be either. We do everything we can to provide you with a great experience, but if there's any way you think we can improve, please get in touch. Or if you'd just like to say hello, we're a social group and would love to chat.

You can e-mail us at hello@kotn.com, or leave us a voicemail: +1 (888) 251-KOTN. We answer emails and missed calls as quickly as we can, but you can also get our attention over Twitter, via @wearkotn, or message us on Facebook Messenger

Shipping & Returns (In short: you're covered)

 

All orders are sent out via Canada Post Express — orders over $50 are shipped for free, below $50 we charge a flat-rate of $7.50 (no duties or other hidden fees to worry about). An email to tell you they have shipped will be sent out as your order leaves us along with a tracking number. Shipping estimates vary based on location, between 1 & 5 business days (the closer to Toronto, the faster the shipment … sorry Nunavut friends, it's a firm 5 for you guys).

If for any reason you are not satisfied with our products, you can return them for a full refund — just reach out to us via e-mail, Facebook Messenger, or toll-free by phone and we will send you a shipping label to send it back. We can only guarantee a refund if your shipment is returned within 30 days, undamaged, and unworn. Returns and exchanges within Canada are free for all orders.

If you have any feedback for us, please shoot us a note at hello@kotn.com. We love everything you have to say, both compliments and criticisms, so don't be shy.